The company was very responsive and courteous. My appointment was set shortly after purchasing the big deal, and I received a courtesy call on the scheduled date letting me know that the plumber was on his way. Joe, the owner, arrived within the scheduled time period and was very courteous and professional. He explained what services were included in the big deal and proceeded to perform them. Joe also conducted a general inspection of our plumbing and had some good suggestions to keep it in good shape. I was very satisfied with his service.
The plumbing team showed up on time. The supervisor, Javier, was very knowledgeable and professional. He went over all the work that needed to be done and explained why and how much it would cost. The members of his team were friendly and clearly were working hard. There was a minor glitch due to the age of my home. I contacted the owner of the company and he sent one of his men out right away, despite the fact that it was 9 pm when I called. I met the owner of the company the next day. He told me it is a family-run company. He was extremely knowledgeable. I plan to use this company again for my plumbing needs and highly recommend them to others. I believe that the price for the job was very fair as I had done some research ahead of time. This was an excellent experience with a very reputable company.
It went better than I could have expected. Joseph is a true professional, and he cares deeply about his work. He was punctual and explained everything he was doing. Once he finished the faucet replacement, he did a thorough inspection of our plumbing, inside and outside. He made a number of helpful suggestions, but did not try to "sell" us any additional services. I had total confidence in the quality of his work, and would not hesitate to call JMS for any future plumbing work, including major re-piping or other installations. He was friendly, and clearly stands behind any work his company does.
I could not have been more pleased. The quality was excellent.
Very smooth and professional repair job. They followed up on possible future work, and will be part of next project.
They were fabulous! One of the things I really liked is that they didn’t try to upsell me. They noticed a few things wrong with the water heater, after it had been worked on by other services, and they offered to replace and fix the old parts. He didn’t have the part in his car, and he went to the hardware store, and he ended up going twice to the hardware store for the parts he didn’t have and only charged for the installation and part fee. I would highly recommend them, very credible, very honest and the service person was very personable, knowledgeable, and courteous. He really went above and beyond.
It was very good! They are very responsive and he was able to come an hour after I discovered the issue.
Very nice and professional. I called last night and they were here in the morning as promised. I liked that the owner stopped by to check on progress. They even did some extra work at no additional charge. How often does that happen? They were courteous and answered my questions. I feel like they were really honest. It's really nice to know a plumber I can trust and count on.
JMS plumbing did a great job! They were easy to work with, explained options, got the job accomplished efficiently and professionally. They were concerned about the quality of their work. And, they didn't leave a mess behind, which is becoming somewhat rare these days.
I would recommend JMS plumbing to anyone who is looking for an expert job and good value for the money
Joe was on time, super friendly, and professional through and through. He was quick and effective in fixing the clog, and did a thorough inspection after he was done to ensure that there were no further drainage issues or leaks. He was also generous in giving candid advice about how to effectively maintain household fixtures in the future. I would definitely recommend JMS to anyone in need of service, and am sure to use them again in the future!
Because we are on the upper floor of a condo and the pipes are old Javier was concerned that what he did might affect the plumbing of our neighbor below. I checked with her and she reassured us that it was not a problem. I was impressed that he cared. The sinks are now fine.
A few months later, when a different neighbor below had some plumbers check our unit because they thought that a leak in her ceiling originated from our washing machine, I called JMS because I trusted them to find the problem and fix it. Javier came and assured me that the leak could not possibly be coming from our unit. He checked out the other units that might be the source of the leak -- the different layouts of the units makes it difficult to see at first glance whose plumbing was above the unit with the leak, which was why the first plumbers got it wrong -- and discovered it was coming from the unit adjacent to ours. Of course I recommended that my neighbor engage Javier to take care of the problem. She was happy to do so, and he fixed it.
Joe was on time and did an outstanding job of locating the problem. He even made a video and gave it to me. I used the video to show the previous plumber who supposedly corrected the problem that the problem still existed. As a result, the original plumber replaced my entire main line at a discount. I will certainly use JMS plumbing again, mainly because Joe is very nice and efficent. I wish I had called him first!
On a Friday morning our plumbing - without warning - backed up on both sides of our home. We could not use the sinks, toilets, showers, etc. When I called Joseph, he assured me that although he was already booked for the day, he would come and would fix the problem. He arrived that afternoon and stayed until the problem was completely cleared. He also clearly laid out for us what needs to be done to prevent the problem in the future. We first found out about JMS Plumbing through an Angies List promotion last year. His work at that time was so efficient, professional, and thorough that now, he is the only plumber we would consider calling.
The staff were very knowledgeable, prompt and courteous. They definitely know their plumbing and had experience solving many different kinds of problems using the most cost effective methods and materials.
As importantly, they worked very diligently over several days so that my sewer line could be restored and usable as soon as possible. Several times, they worked from 8 am 'til 8 pm.
When they finished, the driveway and patio looked good as new. My house now has 4 clean out locations (making for easier and less costly to service in the future). Also, when they replaced the toilet and drywall in the small bathroom, they repainted the entire room. What people can't see is the new sewer lines under the house AND the stronger patio foundation in the areas where they had to remove the decking.
I feel that JMS Express Plumbing did a great job and exceeded my expectations. I spoke with several other plumbers before working with them but I felt that the other plumbers had older tools and less experience with different types of houses, foundations and plumbing problems. I would definitely recommend JMS Express Plumbing to my neighbors, friends and family whenever they have plumbing problems...and for general "handyman" items, too...like carpentering, painting, electrical, concrete, masonry, etc.
The gentleman was very nice, arrived on schedule, and did the work as promised. I wasn't expecting to pay quite so much, but I feel as though his work will save me money in the long-run.
- M J
This is a great company to deal with. The owner came out and discussed the project with me and we were able to work out a deal pretty quickly. I did speak to two other highly rated companies on Angie's list. The top rated company came out and gave me a bid that included replacing the gas line to my new tank-less water heater. After a little discussion the top rated company decided that they were not going to replace the line as recommended, they were going to try to use the same 3/4 inch line and charge me the same amount of money as if they replaced the line??
JMS not only replaced the line with a new 1" line like they promised but they kept their plumbing lines compressed to a small area which left me a lot of extra room in my water heater closet. Everything was neat and tidy. It just goes to show you, just because you are highly rated person on Angie's list it does not mean that you will get the best service. JMS also put in an earthquake shut off valve at cost for me - Great Service - Great Price - Great Follow through. Great Work ...Nice people
Javier from JMS Express Plumbing showed up on schedule. He replace a leaking faucet on my patio with a new one. He was efficient and used quality products. Very friendly and knowledgeable.
Of course when someone provides a whole house inspection, they want to get future business. I did not really have much going on with my plumbing. He wanted to make some corrections to my plumbing, but I told him I had already bought another coupon for 2hours of plumbing labor from another company. He was kind enough to tell me what the other plumber should be able to get done in two hours. He made a list of things for the other plumber to do. He was very honest and did not tell me things were wrong when there wasn't anything wrong. Tested my water with a chemical and told me my water quality was good. I was expecting him to tell me I needed a filter or something, but he didn't. All in all I think this guy is upfront and honest, and a likeable guy.
We bought a house that did not have a working water heater, so before we moved in, we brought in JMS for a quote on replacing the water heater. We decided to go with a tank model, and they gave us a good quote. When the work turned more complex than expected (the exhaust had to run through the house instead of to the side), they honored the quote.
Because of their good work and professionalism, we asked them to quote on the other items on our todo list, and chose them . Throughout the process, they were very professional and respectful, and always cleaned up the site properly. They made some recommendations about how to proceed, and while we went with their recommendations on some, on others we didn't, but it didn't make a difference in their good attitude. Dealing with Joe (the owner) and Javier (the foreman) was very easy, and the rest of the crew as well. When we decided to do some extra work only a few days before moving in, they were able to rearrange their people so we would be done in time.
Normally i stick to rating restaurants, but I had such a great experience with this company I had to write review. When my drain was clogged and sewage was backing up into my shower (EW!) I found these guys online. When Joe arrived he was prompt, very courteous, and did a great job of explaining what the problem was and how he was going to fix it. He and Javier were very personable, very efficient, and did a great job of cleaning up. They really went the extra mile in terms of service. I'm so happy I've found a go-to plumber I can trust.
I found JMS Plumbing online, and was very pleasantly surprised. Joe arrived exactly when he promised, he was neat, clean and respectful, he worked quickly, quietly and efficiently, he completely fixed my two drain problems and the charge was less than I expected. Bottom line, JMS (Joe) is a "keeper." Will put his card on my refrigerator and will happily refer him to anyone that asks.
- Ken S.
Had some serious plumbing issues i the kitchen and bathroom. Joe from JMS came out (called twice to ensure I would be around at the time which was appreciated) and went out of his way to make sure to everything was fixed perfectly. He took the time to show me the problems, explaining step by step what the problem was, why it happened and how he was going to fix it. teaching me a little about plumbing as he went through everything. He cleaned up everything to the point where it was just as it was before my pipes burst and overall he turned a nightmare into a pleasant experience. Definitely recommend these people!
With over 10 years of experience, we are a leading plumbing company serving the Los Angeles & Ventura Counties. No task is too big or too small—we will tackle any plumbing installation or repair tasks with customer satisfaction in mind.
Our objective is to be your plumber for a lifetime, not just for one call. Here at JMS Express Plumbing, we pride ourselves in being knowledgeable, reliable, and fast. We are fully licensed, insured, and bonded and we look forward to serving you.
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